Shipping policy

Product availability, pricing, quantity limits, product details, materials, colors, estimated release timing, and purchase links may change before or after launch. We may correct errors, reject or cancel orders, limit quantities, or discontinue products when necessary, subject to applicable law.

An order confirmation means we received your order. Acceptance occurs when payment is approved and the order is confirmed for fulfillment.

Purchases over $100 qualify for free standard shipping where that option is offered at checkout. The qualifying purchase amount is calculated after discounts and before applicable taxes. Available shipping methods and any charges for orders that do not qualify will be shown at checkout.

When UPS Ground is selected or provided, carrier transit is typically 1-5 business days after UPS receives the package. Order-processing or preorder time occurs before carrier transit and will be shown on the applicable product page, at checkout, or in the order confirmation.

Delivery estimates are not guarantees unless expressly stated. Carrier delays, customs processing, weather, address errors, high launch demand, or circumstances outside our control may affect delivery timing.

You are responsible for providing a complete and accurate shipping address and for any taxes, duties, customs fees, or import charges disclosed by the checkout platform or required by law.

If a product is offered as a preorder, made-to-order item, reservation, or limited release, the product page or checkout page will state the expected timing and any special terms.

If a shipping delay occurs, we will provide updates and options required by applicable law, which may include the option to consent to the delay or cancel for a refund when required.

For shipping, preorder, return, cancellation, or damaged-order questions, contact:

MAHJ-ONN
michelle@mahjonnsets.com