Refund policy

MAHJ-ONN products are authentic only when purchased through mahjonnsets.com or our official Shopify checkout.

Products purchased from unauthorized sellers, resale platforms, marketplaces, or third parties are not eligible for MAHJ-ONN returns, refunds, replacements, warranty support, authenticity verification, or customer service.

We accept returns on eligible items within 14 days of delivery. To qualify for a refund, items must be unused, unopened, in original packaging, returned with all included accessories, packaging, inserts, and components, and accompanied by proof of purchase from our official checkout.

Mahjong tile sets must remain sealed in their original packaging. If the tile packaging, shrink wrap, seal, or protective packaging has been opened or removed, the set is not eligible for a refund unless the item is defective.

All returns must be authorized before being shipped back. Unauthorized returns may be refused.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. We recommend using a trackable shipping method. MAHJ-ONN is not responsible for returns lost or damaged in transit.

Approved returns may be subject to a 15% restocking fee, especially if packaging is incomplete, damaged, or not returned in original condition.

The following items are final sale: sale or discounted items, personalized or custom products, gift cards, opened tile sets, limited-edition products marked final sale, and products purchased from unauthorized sellers or resale platforms.

Nothing in this policy limits mandatory rights that cannot legally be waived.

If your order arrives damaged, defective, incorrect, or incomplete, contact us within 7 days of delivery with your order number, a description of the issue, clear photographs of the product and packaging, and your preferred contact method.

Please keep the item and packaging until the issue is reviewed. We may request reasonable documentation to evaluate carrier claims, replacement eligibility, or refund options.

If approved, we may offer a replacement, replacement part, store credit, or refund depending on the issue and product availability.

Once your return is received and inspected, we will notify you whether the refund is approved. Approved refunds will be issued to the original payment method within 5-10 business days. Your bank or payment provider may require additional processing time.

Because MAHJ-ONN collections may be produced in limited quantities, replacement inventory may not always be available. If an exact replacement is unavailable, we may offer a comparable resolution at our discretion.

Purchases completed through Shopify, a payment processor, or another third-party platform may also be governed by that platform's checkout terms, buyer-protection rules, return procedures, privacy policy, and dispute process.

We will work with the applicable platform records when supporting order questions.

For shipping, preorder, return, cancellation, or damaged-order questions, contact:

MAHJ-ONN
michelle@mahjonnsets.com